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Health Care Center of ExcellenceLeading-edge technologies, innovative treatments, and state-of-the-art facilities may be the hallmarks of modern health care. But, ultimately, a health care organization is defined by the strength of a single resource—its people. From providing the highest-quality care, to building and sustaining patient loyalty, to bolstering the bottom line, great people—from frontline staff to senior executives—are a necessity for operational excellence. Our goal is to help your organization establish a culture that attracts the best people who get up to speed faster, contribute more, and stay longer. These engaged care providers and high-performing leaders significantly boost quality of care, increase patient satisfaction, and drive outstanding business results today and tomorrow.
Leadership Development for Health Care® - The health care industry is in the midst of a profound and far-reaching transition. A health care organization's very survival may depend upon the strength of its leadership. Turn your managers into leaders who will coach and lead staff through such daily issues as conflicts on the job, change, and performance improvement.
Service Plus Health Care® - Building Patient Loyalty - Patient satisfaction is a critical business issue for today's health care organizations. In the increasingly competitive marketplace, consumers are demanding ever-higher levels of service. This course will help develop the skills to ensure that patients and other customers are satisfied with, and feel good about, the service they receive.
Service Plus for Physicians® - This powerful learning program will help your health care organization model, coach, and reinforce the skills your staff needs to provide excellent service by building specific skills that teach physicians, nurse practitioners, and/or physician assistants communication skills, enhancing the success of the individualized patient care as well as the health care organization.
Medical Office Team Building – Dynamics in a medical office or care facility are unique and pose many challenges and opportunities. CFCC has facilitators experienced in the health care profession that can lead team building in your organization to new heights of service excellence and employee satisfaction. Stop dreaming about “how it could be different”; take the next step and let our experts guide you in the process.
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